PERSONAL DATA PROTECTION NOTICE

PRIVACY POLICY

Last Updated: July 2026

CONTENTS

1. PERSONAL DATA WE MAY COLLECT

Depending on how you interact with this website, we may collect personal data or information including:

  • Your name
  • Email address
  • Phone number or WhatsApp number, where voluntarily provided
  • Business or company name
  • Website, landing page, funnel, or other URL that you submit
  • Information provided through contact forms, review forms, questionnaires, booking forms, or messages
  • Information relating to your business, offer, marketing, funnel, website, or conversion challenges that you voluntarily provide
  • Appointment and communication details
  • Records of enquiries and correspondence
  • Technical information such as IP address, browser type, device type, operating system, referring page, and website usage information
  • Information collected through cookies, analytics tools, pixels, or similar technologies, where applicable

Please do not submit passwords, financial account credentials, highly sensitive confidential information, or account-access details through general website forms unless specifically requested through an appropriate secure method.

2. HOW WE COLLECT PERSONAL DATA

We may collect personal data when you:

  • Visit or browse this website
  • Submit a contact form
  • Submit a website, funnel, or landing page for review
  • Request a free review, resource, or information
  • Book a call or appointment
  • Contact us by email, messaging platform, social media, or another communication channel
  • Subscribe to communications
  • Engage with our professional services
  • Voluntarily provide information during a consultation, review, or business discussion

Some technical and website usage information may also be collected automatically through website technologies, cookies, analytics tools, or third-party service providers.

3. PURPOSES FOR WHICH PERSONAL DATA MAY BE USED

Personal data may be used for purposes including:

  • Responding to enquiries and requests
  • Reviewing a website, landing page, funnel, offer, advertisement, or marketing material submitted by you
  • Providing requested feedback, reviews, information, consultations, or services
  • Communicating with you about your enquiry
  • Managing appointments and communications
  • Understanding your business needs
  • Providing professional services
  • Improving our website, offers, systems, and services
  • Operating, maintaining, and securing the website
  • Sending service-related communications
  • Sending marketing or educational communications where requested, consented to, or otherwise permitted by applicable law
  • Measuring website performance and usage
  • Preventing fraud, misuse, security incidents, or unlawful activity
  • Maintaining appropriate business records
  • Complying with applicable legal, regulatory, tax, accounting, or administrative obligations

We will not intentionally use personal data for purposes that are materially unrelated to the purposes described above without appropriate notice, consent, or another lawful basis where required.

4. DISCLOSURE TO SERVICE PROVIDERS

We do not sell personal data.

We may disclose personal data or provide access to trusted third-party service providers where reasonably necessary to operate this website and provide our services.

These service providers may include providers of:

  • Website hosting
  • CRM software
  • Funnel and landing page software
  • Form processing
  • Email communication
  • Appointment scheduling
  • Cloud storage
  • Analytics
  • Automation services
  • Communication tools
  • Payment processing, where applicable
  • Technical support
  • Professional support services

These providers may process information only as reasonably necessary to provide their services to us, subject to their own contractual obligations, privacy policies, and applicable legal requirements.

We may also disclose information where required by:

  • Applicable law
  • Court order
  • Legal process
  • Regulatory authority
  • Law enforcement request

Information may also be disclosed where reasonably necessary to protect our legal rights, security, website users, or the public.

5. CROSS-BORDER AND INTERNATIONAL PROCESSING

Some technology platforms, software providers, cloud services, or other service providers used to operate this website may store or process personal data outside Malaysia.

Where personal data is transferred, stored, or processed outside Malaysia, reasonable steps will be taken where required to ensure that personal data is handled in accordance with applicable Malaysian personal data protection requirements and appropriate safeguards.

6. DATA SECURITY

We take reasonable administrative, technical, and organisational measures to help protect personal data against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Unauthorised disclosure
  • Accidental destruction
  • Unlawful processing

However, no method of transmitting information through the internet and no method of electronic storage can be guaranteed to be completely secure.

Absolute security cannot be guaranteed.

You should avoid transmitting highly sensitive or confidential information through unsecured communication channels.

7. DATA RETENTION

Personal data will generally be retained only for as long as reasonably necessary to:

  • Fulfil the purposes for which it was collected
  • Respond to enquiries
  • Provide requested services
  • Maintain appropriate business and communication records
  • Resolve disputes
  • Enforce agreements
  • Comply with legal, regulatory, tax, accounting, or administrative obligations

When personal data is no longer reasonably required, it may be deleted, anonymised, or securely disposed of, subject to applicable legal and operational requirements.

8. YOUR RIGHTS AND CHOICES

Subject to applicable Malaysian law, you may contact us regarding:

  • Access to personal data held about you
  • Correction of inaccurate or incomplete personal data
  • Withdrawal of consent where processing is based on consent, subject to applicable legal or contractual limitations
  • Requests to stop certain marketing communications
  • Questions about how your personal data is collected, used, or handled

To make a request, contact:

James Chong
Email: [email protected]

We may need to request reasonable information to verify your identity before processing certain requests.

9. MARKETING COMMUNICATIONS

Where you have requested, subscribed to, or consented to receive marketing or educational communications, you may unsubscribe at any time.

You may unsubscribe by:

  • Using the unsubscribe option included in the communication, where available
  • Contacting James Chong directly at [email protected]

Service-related communications necessary to respond to an enquiry, provide requested information, or deliver a requested service may still be sent where appropriate.

10. COOKIES, ANALYTICS, AND SIMILAR TECHNOLOGIES

This website may use cookies, analytics tools, tracking technologies, pixels, or similar technologies to:

  • Operate website functionality
  • Understand how visitors use the website
  • Improve website performance
  • Improve user experience
  • Measure marketing effectiveness
  • Understand traffic sources
  • Support advertising or remarketing activities where applicable

The specific technologies used may change from time to time.

You may be able to manage or disable certain cookies through your browser settings.

Where additional consent or notification is required under applicable law for particular tracking technologies, appropriate mechanisms may be implemented.

11. THIRD-PARTY WEBSITES AND SERVICES

This website may contain links to third-party websites, platforms, applications, or services.

We do not control and are not responsible for:

  • The privacy practices of third parties
  • The security practices of third parties
  • The content of third-party websites
  • The way third parties collect or use personal data

You should review the relevant privacy policies and terms of third-party services before providing personal information to them.

12. CHILDREN’S PRIVACY

This website and the professional services offered through it are not intentionally directed at children.

We do not knowingly seek to collect personal data from children without an appropriate lawful basis or required consent.

If you believe that personal data relating to a child has been submitted inappropriately, please contact:

[email protected]

13. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be reviewed and updated from time to time.

Updates may be made to reflect:

  • Changes to our website
  • Changes to our services
  • Changes to technology or service providers
  • Changes to data processing practices
  • Changes to legal or regulatory requirements

The latest version will be published on this page.

The “Last Updated” date at the top of the page will indicate when the policy was most recently revised.

14. CONTACT

For questions, requests, or concerns regarding this Privacy Policy or the handling of personal data, please contact:

James Chong

Website:
https://jameschong.my

Email:
[email protected]

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